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When you make an appointment, we reserve the time slot solely for YOUR care. We therefore require a minimum ONE DAY NOTICE to make changes to your appointment. This allows others in need to take up the time. Failure to comply with the cancellation policy will attract a cancellation fee equivalent to your booked appointment fee.

As a courtesy gesture, we endeavour to call or text message you an appointment reminder one day before your appointment. However, it is YOUR responsibility to keep track of your appointment even if you have not received our call or text message.

DECLARATION • I consent to the use of my personal information by Pain Free Physiotherapy Pty Ltd (‘PF’) and other health care providers involved in my treatment within the clinic. • I consent to being contacted by PF using the above address, email or mobile phone number for follow up reminders and information on other products and services as part of the preventative services offered by PF. • I understand that the payment of fees is my responsibility if my health insurance, Workcover, Medicare, DVA or other 3rd party claim is not approved. • I understand the nature of physiotherapy and chiropractic treatment may involve hands-on contact and exposure of body. If you have any concern, please inform our staffs in advance. • I give full consent throughout the duration of the whole treatment that there may be risks involved including but not limited to, fractures, disc injuries, sprains, bruises, and transient discomfort. • I understand that like all medical procedures, no warranty or guarantee can be made to me as to result or cure.

WAIVER & RELEASE OF LIABILITY I agree to release and waive Pain Free Physiotherapy and Allied Health and their practitioners from any claims, actions or losses for the risks and adverse effects which may arise out of my treatment.

I declare that I am over the age of 18 and I have read, understood and consent to all above information.

If you are under the age of 18, you must have your parent or guardian’s consent signature on your behalf prior treatment.

To our valued clients,

We are open again to provide physiotherapy and other allied health services to our community as we are deemed essential professionals under the government’s restriction.  After closely following the COVID19 situation, we are optimistic about the situation in our community is stabilising nicely.

We have put in place strict infection control measures to ensure your health and safety. These measures include:

1. Screen out flu-like symptoms for every patient over the phone and upon arrival in the clinic;
2. Measure temperature for everyone before entering our door, including every patient, our staff, and any visitor;
3. Keep social distancing with every chair spaced out 1.5m;
4. Limit the number of people allowed at one time in the waiting area;
5. Keep all doors open for better ventilation;
6. Hand sanitiser station every 3m in our clinic;
7. All staff wear masks at work;
8. Change linens and sterilise treatment bed after each patient;
9. Periodically sterilise all common areas;
10. Wash hands after touching any person or anything.

You will be amazed by our meticulous attention to details regarding infection control when you arrive at our clinic.

We are ready to help our community again, and we look forward to helping you pain-free.

Our new business hour:

COVID-19 Important Notice

Our Clinic will close from Monday 6th April and re-open Monday 20th April 2020 in consideration of public health and safety in this challenging time. During this period, we will only provide services by special appointment only.

Our phone line will remain open. If you have an urgent condition, please contact us on (07) 3273 8887 and we will try our best to help you. We can do online consultations, home visit, consult in the clinic by special appointment (limited number), or even give you advice over the phone. It is important that you let us know if you have any flu-like symptoms, in self-isolation, or have contacted suspected or confirmed COVID-19 cases.

Otherwise, we would advise you to stay home for your safety and postpone all non-essential visits.

Thank you and stay safe.

Pain Free Physiotherapy and Allied Health

Online Consultation Available

For those who are still under quarantine or simply don’t feel safe leaving home, we are introducing Online Physio Consult so that you can continue to access quality assessment and treatment throughout this time.

Learn More