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Privacy Policy

This privacy policy applies to Pain Free Physiotherapy (ABN: 78 107 726 492)

Pain Free Physiotherapy understands the importance of confidentiality. Our obligation to our clients are taken very seriously. This privacy outlines how your information is collected, used and protected.

Personal Information

Here’s a summary of the information that we collect:

  • Your name
  • Your email address
  • Your contact number
  • Your home address
  • Health insurance details
  • Your health record
  • Medical History
  • Treatment Records
  • X-RAYS and materials applicable to your treatment

Why do we collect your information?

Pain Free Physiotherapy collects your current and accurate personal information to enable efficiency and convenience in our service to you. You have the right to decline to provide Pain Free Physiotherapy with your personal details. Please note that some services such as responding to inquiries will be unavailable, as we require your information.

If you have enrolled as a subscriber of our website or subscribe to our blog, you will receive newsletters, announcements and promotional information via email. At the time you subscribe or any time thereafter, you can choose to opt-out of receiving these emails from us by simply clicking on the “unsubscribe” link at the bottom of our emails, you will be immediately unsubscribed.

How is your information used?

Pain Free Physiotherapy may use your information to:

  • Provide you with our services
  • Responding to inquiries submitted by you to Pain Free Physiotherapy
  • Conducting business transactions between you and Pain Free Physiotherapy
  • Easily navigate relevant information and facilities tailored to your needs
  • Purposes/treatment in which you have consented you
  • Internal administration
  • In-house accounting
  • Billing medicare of your Private Health Fund
  • Providing you updates/prescriptions
  • Generating clientele base of Pain Free Physiotherapy website visitors


Pain Free Physiotherapy will not share your personal information with third parties without your consent unless obligated to do so by law. Pain Free Physiotherapy may defer you to third party websites that may have differentiating privacy policies. Pain Free Physiotherapy not responsible for the policies of such third party websites. You may request to access your personal information at any time. Pain Free Physiotherapy will only deny access in the occurrence that we are to do so by law. Your private details may only be updated by you and you only. Your sensitive information will be protected under privacy laws. All employees of Pain Free Physiotherapy comply with this privacy policy.

Cookies Policy

We use cookies and other technologies to ensure that everyone who uses Pain Free Physiotherapy website has the best possible experience. By continuing to visit or use our services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy. This includes but not limited to tracking technology such as Google Analytics and Facebook Pixel.