When you make an appointment, we reserve the time slot solely for YOUR care. We therefore require a minimum ONE DAY NOTICE to make changes to your appointment. This allows others in need to take up the time. Failure to comply with the cancellation policy will attract a cancellation fee equivalent to your booked appointment fee.

As a courtesy gesture, we endeavour to call or text message you an appointment reminder one day before your appointment. However, it is YOUR responsibility to keep track of your appointment even if you have not received our call or text message.

DECLARATION • I consent to the use of my personal information by Pain Free Physiotherapy Pty Ltd (‘PF’) and other health care providers involved in my treatment within the clinic. • I consent to being contacted by PF using the above address, email or mobile phone number for follow up reminders and information on other products and services as part of the preventative services offered by PF. • I understand that the payment of fees is my responsibility if my health insurance, Workcover, Medicare, DVA or other 3rd party claim is not approved. • I understand the nature of physiotherapy and chiropractic treatment may involve hands-on contact and exposure of body. If you have any concern, please inform our staffs in advance. • I give full consent throughout the duration of the whole treatment that there may be risks involved including but not limited to, fractures, disc injuries, sprains, bruises, and transient discomfort. • I understand that like all medical procedures, no warranty or guarantee can be made to me as to result or cure.

WAIVER & RELEASE OF LIABILITY I agree to release and waive Pain Free Physiotherapy and Allied Health and their practitioners from any claims, actions or losses for the risks and adverse effects which may arise out of my treatment.

I declare that I am over the age of 18 and I have read, understood and consent to all above information.

If you are under the age of 18, you must have your parent or guardian’s consent signature on your behalf prior treatment.

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